17 April, 2008

Still using Comcast?

Dave Winer, who pioneered the development of weblogs, syndication (RSS), podcasting, outlining, and web content management software posted yesterday a terrible experience he had with Comcast. It makes me ask again, "Given the choice, why are you still paying Comcast any money?"
Then this morning around 9AM the service went down. ...The recording said I was talking to their legal services department, Press 1 if you are stealing content, 2 if you are using too much bandwidth, 3 if Comcast hates your guts, 4 if you're a criminal. (I don't remember the exact wording, this wasn't it, but the implication was that I was guilty of abuse, me, a paying customer, in good standing. By pressing a button I was admitting to doing something wrong.)
...
It would be easy to cut back. Not sure I will though, cause I hate to be lectured and threatened by companies I pay $180 per month to.
Let's recap for a moment. (1) Comcast decides that P2P traffic is using too much bandwidth in general, and it must be illegal traffic; therefore shuts down the protocol and doesn't notify any users, when they could just narrow the amount of bandwidth allocated. (2) When a customer uses more than their allotted "unlimited" bandwidth, again instead of managing the bandwidth, they threaten the user and accuse them of doing something illegal.

Are you still paying Comcast?

1 comment:

HaleDN said...

I saw this article on LifeHacker, Determine If Your ISP is Throttling Your BitTorrent Traffic. I haven't tried it yet, but it sounds like it would be a great utility to make sure that your ISP (whatever it is) is being honest with you.