Posts

Video get-togethers with family and friends using Google Hangouts

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Keeping in-touch with family and friends using the phone, SMS, or email is good, but with a video conference, you can have a great time together. There are several video conferencing solutions, some free, some fee (WebEx), and some restrictive (Apple Facetime). I've found Google Hangouts to be a great platform that nearly anyone can use. You can participate in a Google Hangout meeting using your computer, tablet, or smart phone. Join a Hangout As long as your device meets the requirements, just click the link sent to you by the organizer to join a Hangout. Google Hangout Requirements Must be started by someone who has a Google account. Camera (for you to be on video). Speaker. Microphone. App installed if you're using a mobile device (see below).  If you're using a computer, no additional software required -- it's just a website. Pro Tips Have an older computer that is missing some of these capabilities? Most of us have a smart phone that will work

Visio print to PDF wider than paper choices

I really struggled with this one. I had a Visio diagram (Miscrosoft Visio Pro 2019) that ran 50 inches by 11 inches, i.e. 3 tabloid pages strung together in landscape. The solution ended up being quite simple. I had a few things set that I don't think matter, but may be helpful to know. The Design was set to Auto Size.  In Page Setup (Design > Size > More Page Sizes), the Page Size was set to let Visio expand (add) pages as needed. With the Page Breaks on (See the View ribbon), it's easy to see where each page begins and ends as you expand pages across and down. The actual steps are as follows: Make sure you can see your entire diagram on the screen. Click File (upper-left). Click Save As from the left navigation. Click Browse from the list to the right of the navigation. This will open a Save As dialog box. Navigate to the place you want to save your file using typical Explore functions. Click the dropdown on " Save as type ." Find and se

Job Search Process Overview

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Slow and steady wins the race. -Robert Lloyd It took me 5 months from the time I was let go from my former job to find another position that would leverage my skills and bring me both challenges and satisfaction in my work. I learned a lot during the 5 months and I also wrote an article abour hiring, “ Finding the right candidate is difficult at best ,” in March 2019. IMHO the hiring manager and team needs to do the bulk of the work to find the candidate who’s the best fit for the position. BUT, as a candidate, it’s up to you to be prepared so you have the best chance of landing the role. Below I’ve captured 14 15 steps/categories that I used. If I had to choose one key takeaway, it would be that you need to have enough practice interviewing so you’re comfortable and able to tell your story and that your expertise, therefore, comes through. Start log files . Track all job-related activities by date in a Word or Google document file. These next ones can all be tabs in

Search a single website with Google

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Occasionally we have the need to search just a single website, yet the site search engine doesn’t seem to be up to the task. Google has a great feature that many don’t know about that lets you search a website using Google. The steps are quite easy to follow. Go to www.google.com In the search box enter the following: site:domain search term(s) . For example site:nba.com damian lillard . Site:  (including the colon) is the Google keyword telling it to restrict its search to the domain you will name next. The domain must come immediately after the colon -- no spaces . You don’t need to include “www.” or other sub-domains unless you’re certain you want to restrict the results. Here are some examples: nba.com for the NBA website ( https://www.nba.com ) nhl.com for the NHL website ( https://www.nhl.com ) adobe.com for Adobe’s website ( https://www.adobe.com ) Treat the search term(s) like any other Google search Check out the results. There are a few tricks that you

Job searching with Google

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There are many job search apps and websites including LinkedIn , Monster , and Indeed . It seems with all the various search apps and sites, it’s difficult to find a good match for the job titles I’ve been seeking. After many frustrating attempts to use the advanced search features on these sites, I discovered that good old reliable Google has a better solution. To use Google to find your next job, search Google by following this simple pattern: job level (optional) of job title followed by jobs . For example, “manager of social support jobs.” If you want to search in another city or if you’ve blocked your location, just modify your search to include the city, “manager of social support jobs in Seattle.” When you get the initial results, either select the heading or one of the many filter options, e.g. “Full-time,” and you will be directed to a page specific to job postings matching your search criteria. From the job postings page, you can very easily further refine the resul

Knowledge Base Content Maintenance

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You’ve invested in a knowledge management program, maybe Knowledge Centered Support (KCS), to improve the availability of self-support content for your customers. It’s going reasonably well, but one day you realize that the amount of written content has begun to pile up. Before you reach this point, I highly encourage you to start a content maintenance program as part of your overall content governance. If you're past this point, well, better late than never. Why do you need a maintenance program? You may think of content governance as defining roles and ownership for creating content with appropriate processes and editorial guidelines, which it is, but you need to include ongoing maintenance, too. Without a maintenance program, you likely have one or more of these issues going on. Your support agents and customers are running into irrelevant articles , having to skip listings in search results and/or even clicking and reading those articles that are no longer relevant. Wor

Add a watermark to Office files, Word, Excel, and PowerPoint

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Only Microsoft Word has a built-in watermark feature, but Excel and PowerPoint have a reasonable workaround to adding watermarks on those files, as well. For each of the instructions, I'm using Office 2016 for Windows. Word Word is very easy -- just 3 quick steps. Go to the Design ribbon in your Word document. Click on the Watermark icon of text found near the right end of the ribbon in the Page Background section. Select a watermark you prefer or Custom Watermark... from the menu. If you select the custom option, you have multiple options beyond just custom text. Enter watermark text (or alternatively a picture). Change the font used. Change the font size or use auto for auto-scaling. Text color. A layout of diagonal or horizontal. When you need to remove the watermark, repeat steps 1 and 2, and then select Remove Watermark found at the bottom of the menu. Excel The workaround for a watermark in Excel is done by using an image file.  Find or