10 March, 2009

Fix iTunes to burn CDs again

On February 26, 2009 I wrote about problems with XP and my CD/DVD drives. After a fix to the Registry, the last step was to re-install any software that I use to burn CDs and DVDs. It seemed all was good, but I apparently hadn't tried iTunes.

The next time I launched iTunes, I was greeted with the following message:
Warning! The registry settings used by the iTunes drivers for importing and burning CDs & DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.
With prior experience using iTunes, I was not about to uninstall iTunes. Instead I just tried a Repair through the Add/Remove Software interface. That failed. I then tried installing iTunes over my current install, and that failed too. Finally I went fishing on Apple's site.

I found an entry that looked promising. Apple recommends I remove a Registry key, add an new one, and then re-install all CD/DVD burning software. Sounded a bit like a loop, so I tried just adding the new Registry entry, and that worked. Here are the steps I followed:
  1. Go to the Start menu, click Run...
  2. Enter regedit and click OK.
  3. Click the plus sign next to HKEY_LOCAL_MACHINE to expand the tree.
  4. Click the plus sign next to SYSTEM.
  5. Click the plus sign next to CurrentControlSet.
  6. Click the plus sign next to Control.
  7. Click the plus sign next to Class.
  8. Click to select the heading that begins {4D36E965- (don't click the plus sign here).
  9. Right-click the UpperFilters entry and from the shortcut menu, click Modify.
  10. Enter GEARAspiWDM and press Return. Pressing Return adds a carriage return in the field and is important.
  11. Click OK.
  12. Restart the computer.
Now I seem to be finally, fully recovered.


Callie said...

What if your computer doesn't show "UpperFilters"? Is that really bad?

CHRISdotTODD said...

I would say if UpperFilters does not exist, but you have this problem, to go ahead and add it.

On the {4D36E967-E325-11CE-BFC1-08002BE10318} key, right-click and select New > Multi-String Value. Name it UpperFilters, then complete the steps in the post.

Rick said...

Followed your instructions and fixed iTunes CD burning problem immediately. I am using Windows 7 and have had this problem for 6 months or so, trying many other so called solutions that did't work


Paul said...

I have spent at least 12 hours trying to solve this problem, then ended up causing other, even worse, problems with iTunes that I had to fix by following instructions on another post, which then got me back to this original problem! Finally I found your post. I followed the simple instructions you've written and fixed the cd importing and burning issue in about 90 seconds. Good grief what a pain this has been. Thank you for taking the time to write these instructions. I wish I had found them at the beginning of my epic. I think I initially caused my problem by installing an ancient version of Nero on my computer. I am using Windows 7 Home Premium 64 bit.